The fine print, in plain English.
These pages explain how bookings, payments, your clothes, cancellations and texts work. They’re written to be read, not skimmed past.
Terms of serviceBooking, quotes, payment after delivery, and what we each promise.PrivacyWhat we collect (including measurements and photos), why, and your choices.Garment care & liabilityHow we track every item, and what we pay if something is damaged or lost.Cancellation & no-showNo charge more than 24 hours ahead. Late fees only in New York City.Unclaimed itemsDelivery tries, storage after 30 days, donation after 90.SMS termsOrder texts, marketing opt-in, STOP and HELP.