Unclaimed items policy
We try twice, remind you often, store for 30 days, and may donate after 90.Choose a new delivery time from any reminder text and nothing else happens.
Delivery tries
Two delivery tries are included. If we can’t hand your items over (no answer, no access, or delivery on hold because a card couldn’t be updated), we contact you to pick a new time. A third attempt is included if you book it.
Timeline from the day your items are ready
| Day | What happens |
|---|---|
| 0 | Items pass quality check. We book delivery. |
| After 2 failed tries | Text and email: choose a new time. |
| 18 and 28 | Reminders: “Your items move to storage on day 30.” We call once before day 30. |
| 30 | Items move to storage. They’re bagged and kept clean. You can still book a delivery anytime. |
| 60 and 85 | Reminders from storage, by message, email and letter to your address. |
| 90 | Items may be donated to a local charity or recycled. We contact you first. |
Payment
We charge for the approved work only when items are delivered. If items are donated after 90 days, we may charge the approved work to your saved card.