Privacy policy
We collect what we need to fit, track and return your clothes, and nothing we’d be embarrassed to explain.
What we collect
| What | Why |
|---|---|
| Name, mobile number, email | Sign-in codes, order texts, receipts |
| Addresses and access notes | Visits and deliveries; your address sets which prices apply |
| Measurements and fit notes (yours and anyone you add) | Faster, more accurate fittings next time |
| Photos of your garments (pinning, quality check, delivery) | Proof of condition and work; claims |
| QR tag scans with time and place | Tracking each item from your door and back |
| Card brand, last 4 digits, expiry | Showing which card is saved. Full card numbers are held by Stripe, never by us |
| Signatures and approval taps (time, phone number) | Record of the quote and any changes you approved |
We try to keep people out of garment photos. Delivery photos show the door or the bag, not you.
Who we share it with
- Service providers that run parts of the service for us: payments (Stripe), text messaging, email, hosting.
- Partner workrooms see the item, its tag, the work to do and your first name. Not your address or phone.
- We don’t sell your personal information or share it for others’ advertising. We never share your mobile number or text opt-in with third parties for their marketing.
How long we keep it
Order records and receipts: 7 years (tax). Garment photos: 2 years after delivery. Measurements: until you delete them or close your account.
Your choices
- See, edit or delete measurements, addresses and cards anytime in your account.
- Ask for a copy of your data or to delete your account (we keep what the law requires, like receipts).
- Stop marketing texts or emails anytime. Reply STOP to texts.
Children
Accounts are for adults. You may add measurements for your children; you control and can delete them.